Appleton Office
Location
Office Hours
Tuesday: 8:00am – 4:30pm
Wednesday: 8:00am – 4:30pm
Thursday: 8:00am – 4:30pm
Friday: 8:00am – 4:30pm



Our Appleton Team
COMMERCIAL
Luke Heimlich
Senior Property Manager
Luke Heimlich joined Pfefferle Companies as senior property manager in 2024. Luke has over five years of experience in commercial real estate, with a focus on project management, property management and development. He is involved in all aspects of building management, including lease administration as it pertains to day-to-day operations, tenant relations and working with technicians and vendors to address all preventive maintenance and general repair needs.
His career began as a general contractor, working with retail businesses on new builds and build-outs. While pursuing his bachelor’s degree, he ventured into property management.
Education
• Bachelor of Arts degree in communication from Oregon State University
Luke Heimlich
Senior Property Manager
Luke Heimlich joined Pfefferle Companies as senior property manager in...
Karson Hesser
Property Manager
Career Summary
Karson Hesser is a Property Manager with Pfefferle Management, where he manages a portfolio of commercial properties throughout the Fox Cities. Since joining Pfefferle in 2025, Karson has demonstrated a strong commitment to tenant satisfaction, operational excellence, and relationship building. His experience working with property owners, tenants, and vendors has helped him develop a practical, service-oriented approach to property management that focuses on maximizing property performance while fostering positive relationships. His responsibilities include all aspects of building management, including tenant relations, vendor coordination, and the oversight of preventive maintenance programs.
With his versatile background and commitment to continuous growth, Karson looks forward contributing to the success of the properties he’s manages and delivering exception experiences for tenants and stakeholders alike.
Karson Hesser
Property Manager
Career Summary Karson Hesser is a Property Manager with Pfefferle...
Mitchell Ringgold
Turf and Landscape Manager
Elliot Pegel
HVAC Service Manager
Rachel Hermus
Turf and Landscape Manager
Teri DeLeeuw
Real Estate Paralegal
Teri DeLeeuw joined Pfefferle Management in September 2024 with over 18 years of paralegal experience. She currently works with our legal department on all legal issues relating to the brokerage, management, and development divisions of Pfefferle Companies. She plays a key role handling Pfefferle Management’s lease administration.
Prior to joining Pfefferle Management, Teri began in the in the legal field working with Attorney Steve Krause. Over the past five years, she was a paralegal for the Menn Law firm in their business group division. She worked for multiple attorneys at Menn, primarily dealing with real estate, probate and/or trust administration and LLC’s. Real estate has always been one of Teri’s favorite fields to work in and she is excited to be a part of Pfefferle Management.
Teri DeLeeuw
Real Estate Paralegal
Teri DeLeeuw joined Pfefferle Management in September 2024 with over...
Carla Sewell
Executive Assistant
Career Summary
Carla Sewell began her career with Pfefferle Management in 2016. She serves as the commercial management executive administrative assistant. Her main focus is to continuously enhance the quality, efficiency, and relevance of property management services provided to property owners, tenants, and clients. This is accomplished through her continuous involvement with the team in creating proposals, marketing materials and communicating with clients and team members associated with the commercial and residential divisions.
While much of her impact is delivered through her various roles, Carla relishes the opportunity to train staff in person. Her energy and passion come through when she is functioning as an instructor and sharing the tools that Pfefferle Management offers to support excellent customer interactions. Carla is the “go-to” person in the office.
Prior to joining Pfefferle Management, Carla enjoyed working in the medical field for over 16 years. She managed the customer service department, which consisted of 35 customer service representatives whose roles included patient admittance, admission deposits, ambulatory clerical services, telephone operators, and medical record keeping. She had the fortune of interacting and working alongside a wide range of medical specialists primarily in emergency and elective surgery admissions. It afforded her exposure to a vast and varied array of medical providers, as well as understanding the relationship between patients, primary care physicians, and non-physician staff in order to provide the highest quality care to patients. It also benefited her in following up and participating in the management of inpatients admitted through the medical facility. By being a member of the leadership team, she developed a very well-rounded and holistic approach to her management and customer service skill set.
Carla Sewell
Executive Assistant
Career Summary Carla Sewell began her career with Pfefferle Management...
Lisa Falkner
Accounting Manager
Career Summary
Lisa Falkner joined Pfefferle Management in 2015, adding her experience in financial and cost accounting to the Pfefferle team. As the accounting manager, she oversees the day-to-day accounting functions, as well as providing services such as entering leases and reviewing accounts payable and accounts receivable. Ms. Falkner has strong organizational and communication skills and enjoys working with tenants and vendors. Her analytical and leadership abilities enable her to adapt easily to constantly evolving processes and technology.
Prior to joining Pfefferle Management, Ms. Falkner worked as an accountant in the manufacturing industry.
Education
• Bachelor’s degree in accounting from the University of Phoenix
Lisa Falkner
Accounting Manager
Career Summary Lisa Falkner joined Pfefferle Management in 2015, adding...
Amanda Pynenberg
Janitorial Manager
Career Summary
Amanda Pynenberg joined Pfefferle Companies in January 2018. Amanda joins the Pfefferle team with 16 years of experience in janitorial and customer service.
As janitorial accounts manager/co-division manager, Amanda oversees the daytime in-house service, which specializes in providing janitorial services to Class A spaces. Along with that, she also visits the buildings and checks on the performance of our staff and other cleaning companies.
Amanda, and co-manager Gram Eubank, work with their clients to make sure that each client has their specific janitorial needs met. As a team, they oversee over a thousand hours of commercial cleaning each week.
Amanda Pynenberg
Janitorial Manager
Career Summary Amanda Pynenberg joined Pfefferle Companies in January 2018....
Gram Eubank
Janitorial Manager
Career Summary
Gram Eubank joined Pfefferle Companies in June of 2004. As a janitorial manager, Gram oversees the day-to-day operations of the department. Some of his duties include overseeing staff, department purchasing, janitorial projects, safety training incorporating proper cleaning and disinfecting practices, new account set up, ongoing customer satisfaction and quality control.
Gram has many years of experience in floor cleaning and maintenance, such as resealing/refinishing and carpet cleaning. One of his duties is managing the department’s projects staff, which maintains a large amount of in-house commercial carpet/hard floor cleaning, window cleaning and post-construction cleaning.
As the janitorial manager, Gram is always looking at processes to be more cost-effective and efficient for the customer. That may entail such things as consumable pricing, updating janitorial equipment and work efficiency.
Gram has been trained in Lean processes and customer service relations. When Gram is not at work he enjoys spending time with his wife and four children.
Gram Eubank
Janitorial Manager
Career Summary Gram Eubank joined Pfefferle Companies in June of...
Jill Wheelock
Director of Operations – Facility Management
Jill Wheelock joined Pfefferle Companies in 2008 and brings more than 18 years of comprehensive experience in property and facilities management. Throughout her career, Jill has demonstrated strong operational leadership, a commitment to service excellence, and the ability to effectively oversee diverse facility portfolios while ensuring properties are maintained to the highest standards.
In her role, Jill provides strategic and operational oversight across all aspects of facility management, including building operations, lease administration, tenant and client relations, preventive maintenance, capital improvements, vendor management, and general repairs. She works closely with technicians, contractors, vendors, and internal teams to ensure facilities operate safely, efficiently, and in alignment with organizational goals and client expectations.
Jill has played a significant role in the development and construction of Dollar General locations throughout Wisconsin and Minnesota, contributing to the successful execution and ongoing management of these facilities. She currently oversees an impressive and diverse portfolio of properties throughout the Fox Cities and beyond, including locations in Appleton, Grand Chute, Neenah, and Brookfield, Wisconsin. Her experience spans medical, industrial, commercial office, government, and other specialized facilities, providing her with a broad understanding of the unique operational requirements of a wide range of property types.
A strong communicator and detail-oriented leader, Jill excels at building productive relationships with clients, tenants, vendors, contractors, and team members. She brings a solutions-oriented approach to facility operations and is proactive in identifying opportunities to improve building performance, address operational challenges, control costs, and enhance the overall customer experience.
Jill is recognized for her ability to manage competing priorities, coordinate complex facility needs, and consistently follow through on commitments. She takes great pride in maintaining safe, efficient, and well-functioning facilities while striving to exceed expectations for every client and property under her oversight.
As a leader, Jill exemplifies integrity, accountability, collaboration, and a strong work ethic. Her extensive facilities management experience, operational expertise, and commitment to excellence position her as a trusted and highly capable leader.
Jill Wheelock
Director of Operations – Facility Management
Jill Wheelock joined Pfefferle Companies in 2008 and brings more...
RESIDENTIAL
Taylor Schwarm
Multi-Family, Condo and HOA Department Manager
Taylor Schwarm is a Multi-Family Department Manager in Property Management with nearly nine years of experience in the industry. She focuses on resolving resident concerns, maintaining strong occupancy, and creating a positive experience for both residents and property owners. With a strong emphasis on communication and organization, Taylor helps ensure properties run smoothly day to day.
Taylor currently leads the HOA, Condo, and Multi-Family department at Pfefferle Management, overseeing a portfolio of over 2,100 units across apartments, condominiums, and commercial spaces. She manages a team of 10, including property managers, maintenance staff, and accounting, and works closely with her team to keep things moving while also supporting their growth.
She takes pride in building strong, trusting relationships with clients and owners by keeping them informed and working through challenges as they come up. Taylor understands that no two days in property management are the same and approaches situations with a practical, solutions-focused mindset.
Taylor’s career began in Sheboygan, WI, where she earned her Bachelor’s degree in Business Management with an emphasis in Human Resource Management. After graduating, she moved back to the Green Bay area near her hometown of Sobieski, WI, and now lives in Appleton, WI. Early in her career, she managed a portfolio of 65 properties, including both residential and commercial units, along with a variety of tax credit and housing programs.
Over the years, Taylor has worked across several different housing programs, giving her a strong understanding of how to navigate different requirements and property types. That experience continues to shape how she approaches her work today.
Her goal is to continue building a strong team while helping the department grow and succeed long-term. Outside of work, Taylor enjoys spending time with her 5-year-old golden retriever, Torque, along with friends and family.
Taylor Schwarm
Multi-Family, Condo and HOA Department Manager
Taylor Schwarm is a Multi-Family Department Manager in Property Management...
Carey Duckett
Real Estate Accountant
Carey Duckett joined Pfefferle Management in 2024 as a Multi-Family Accountant, bringing more than a decade of experience in full-cycle, GAAP-compliant accounting for diverse real estate portfolios. Her expertise includes commercial and residential property accounting, with a strong focus on month-end close processes, financial reporting, budgeting and forecasting, and cash flow management.
Known for her attention to detail and commitment to financial accuracy, Carey oversees accounting operations for a portfolio of 29 individual LLCs. She plays a key role in annual audit preparation and works closely with property owners and board members to support financial objectives and ensure sound fiscal management.
Before joining Pfefferle Management, Carey held accounting and finance positions with Port Supply & Management, Ltd., Prime Urban Properties, LLC, Sara Investment Real Estate, LLC, and organizations within the hospitality industry. These experiences have provided her with a broad foundation in financial management, operational accounting, and real estate portfolio administration.
Outside of work, Carey enjoys cooking, traveling, glamping in the Eagle River area, hunting, and spending quality time with her grandchildren.
Carey Duckett
Real Estate Accountant
Carey Duckett joined Pfefferle Management in 2024 as a Multi-Family...
Jess Oviatt
Senior Residential Property Manager
Career Summary
Jess Oviatt proudly serves as the Senior Residential Property Manager for Pfefferle Management’s Residential Division, marking five years of dedicated service as of February 17, 2025. In this role, she continues to support her colleagues and supervisor by building and maintaining strong, positive working relationships with individuals from all walks of life.
With over 25 years of experience in administration, business management, public relations, social services, sales, and high-volume customer service, Jess is passionate about driving both customer satisfaction and business success. She believes in the power of teamwork, continuous learning, and leading with a servant’s heart. Known for her commitment to excellence, Jess strives to meet and exceed expectations while remaining grounded, compassionate, and results-driven.
Before joining Pfefferle Management, Jess and her family relocated from California to Wisconsin in 2005 to provide a better upbringing for their children. Her previous roles include Human Resources Assistant at Madera Community Hospital, Business Office Director at Fox River Senior Living, and W-2 Financial Employment Planner / FoodShare Employment Trainer / Transition to Success Case Manager at Forward Service Corporation. These experiences have equipped her with the resilience, creativity, and adaptability needed to handle both personal and professional challenges, while managing multiple priorities with grace and efficiency.
Jess finds it incredibly rewarding to help further Pfefferle Management’s mission, vision, and values, contributing to its continued growth and success within the industry.
Outside of her professional life, Jess enjoys spending time with her family—especially her children, including her oldest who is now in heaven, her spouse and best friend Adam, their blended families, and dear friends. Though she misses her mom, brother, and lifelong friends back in California, she keeps those bonds strong through visits, FaceTime, phone calls, and messages.
In her spare time, Jess enjoys the simple joys of life: basking in the sun, trying new foods, camping, listening to live bands, swimming, thrifting, karaoke, bingo, and creating memorable events for family and friends. She has a deep passion for mentoring, educating, counseling, and helping others—whether in times of need or just because it’s the right thing to do. Jess brings her whole heart to everything she does, both personally and professionally, and lives each day with empathy, gratitude, and purpose.
Jess Oviatt
Senior Residential Property Manager
Career Summary Jess Oviatt proudly serves as the Senior Residential...
Brooke Chartier
Property Manager
Career Summary
As a property manager for Pfefferle Management’s Residential Division, Brooke Chartier oversees condominium and homeowners’ associations. She assists the board of directors of each association in maintaining their common elements, such as clubhouses, pools, ponds, landscaping, and more.
Prior to joining Pfefferle Management, Brooke worked as a broker assistant/ administrative assistant for NAI Pfefferle for 11 years. She returned to Pfefferle Companies after living for a short time in Sacramento, CA.
Brooke has previous experience working as a property manager at Horizon Community Management in Las Vegas, Nevada, where she managed up to 10 associations totaling approximately 1,000 units. She obtained her CMCA (Certified Manager of Community Associations) designation in 1999, a requirement in Nevada to manage associations.
Brooke also has six years of experience as an administrative assistant for a development, restoration, and construction firm in Green Bay. There she acted as a “jack of all trades,” assisting with project coordination and property management in addition to her regular administrative duties in the office.
A native of Wisconsin, born and raised, you will definitely find Brooke watching Packer and Badger games when they are on.
Brooke Chartier
Property Manager
Career Summary As a property manager for Pfefferle Management’s Residential...
Jenny Snoussi
Condo/HOA Accountant
Jenny Snoussi is the Condo/HOA Accountant for Pfefferle Management’s Residential Division. She brings more than 15 years of accounting experience and 10 years of property management expertise to the Pfefferle Management team.
Throughout her career, Jenny has worked with large organizations including Cushman & Wakefield, CIM Group, Colliers International, and Community Financials, serving in roles such as AR, AP, Bookkeeper, Property Coordinator, Accountant, and Finance Director for Dobson Ranch HOA and Venture Out at Mesa in Arizona. Her experience spans HOA, retail, commercial, and property management accounting.
Jenny is known for her meticulous attention to detail, strong organizational skills, and caring approach to both clients and colleagues.
Originally from San Jose, California, Jenny has also lived in Oregon, Hawaii, and Arizona before relocating to Wisconsin in 2024, where she plans to stay long term.
Outside of work, Jenny enjoys cooking and exploring dishes from around the world, making handmade soaps and bath bombs, creating cement crafts and resin art, and staying active through jogging and hiking.
Jenny is excited to be part of the Residential team and looks forward to supporting clients and communities with integrity, professionalism, and exceptional service.
Jenny Snoussi
Condo/HOA Accountant
Jenny Snoussi is the Condo/HOA Accountant for Pfefferle Management’s Residential...
Melissa Hoheisel
Condo/HOA Manager
Career Summary
Melissa Hoheisel is a Condo & HOA Manager with Pfefferle Management, bringing 18 years of experience in property management across a diverse range of asset types. Her professional background includes Market Rate housing, Section 42 (LIHTC), HOME programs, self-storage operations, and court-related matters including evictions. Melissa is known for delivering results through deep regulatory knowledge, operational efficiency, and strategic problem-solving.
She completed two years of college-level technical studies in Business Management at Fox Valley Technical College, where she developed a strong understanding of business operations, compliance, and organizational structure. Through hands-on experience and collaborative projects, Melissa has strengthened her communication, leadership, and team collaboration skills,
allowing her to effectively navigate complex property management challenges while maximizing asset and portfolio value.
Melissa is passionate about serving clients and remains committed to continuous learning and professional growth within the property management industry.
Melissa Hoheisel
Condo/HOA Manager
Career Summary Melissa Hoheisel is a Condo & HOA Manager...
Jeffrey Kosiorek
Residential Property Manager
Career Summary
Jeffery Kosiorek is a seasoned property manager who has recently joined Pfefferle as a residential property manager. With over 25 years of experience in commercial sales, regional management, and property management, Jeffery brings a wealth of knowledge and expertise to his new role.
Having developed strong relationships throughout the Fox River Valley area, Jeffery is committed to upholding the highest standards of integrity, honesty, customer service, and positive interactions with all stakeholders. He is excited to be part of a team that shares his vision of promoting strong community bonds through property management.
Although Jeffery has traveled extensively and visited 26 states, he is proud to call the Fox Valley his home. He was born and raised in Appleton and currently resides in the home he grew up in with his wife Melissa and their two Golden Retrievers. In his free time, Jeffery enjoys studying military history, working on woodworking projects, lending a hand to his neighbors and spending quality time with his family.
Jeffrey Kosiorek
Residential Property Manager
Career Summary Jeffery Kosiorek is a seasoned property manager who...
Hunter Wilson
Property Manager
Hunter Wilson joined Pfefferle Management after spending four years as a Property Manager with BMOC, Inc., where he oversaw student housing properties throughout the Fond du Lac area. In that role, he worked closely with Moraine Park Technical College and Marian University while managing housing needs for students, seasonal employees, interns, and co-op participants. His experience coordinating with educational institutions and local businesses has provided him with a strong background in property operations, tenant relations, and housing management.
Hunter earned a Bachelor of Business Administration degree from the University of Wisconsin-Oshkosh and is excited to bring his property management expertise to the Pfefferle Management team. Outside of work, he enjoys spending time with family and friends, golfing, traveling, cooking, and relaxing on the lake during Wisconsin summers. A lifelong sports enthusiast, he is an avid Pittsburgh Steelers fan and enjoys staying active through fitness and recreation.
Hunter Wilson
Property Manager
Hunter Wilson joined Pfefferle Management after spending four years as...

















